Member and Event Portal

Frequently Asked Questions (FAQ)

    Get answers to all your questions on our Wiki. Check out the shop pages for tool lists and tool specs. Membership plans. Member Handbook. Instructor Handbook.

    How do I request an event refund?

    You must cancel at least 48 hours before the start of the event. Refunds are enforced by the events system. Please plan wisely and add a reminder to your calendar. If you are taking up a seat in the class, then, like most businesses, we have a refund window that is enforce. Please be courteous.

    Login to your profile and cancel the class. We issue refund directly to your card within one week of cancellation.

    What are Associate Hours?

    Weekdays 5pm-10pm, weekend 12pm-5pm.

    How do I nominate someone for Key Membership?

    Please submit the Key Member Nomination form.

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    Nova Labs, Inc. is a 501(c)(3) nonprofit organization,
    EIN 45-3796580.
    Contributions are tax-deductible.